All orders are made via our online shop. We do not accept orders by phone, fax or email. Certain items have a maximum order quantity, and are only available while stocks last. Only orders for a minimum €10 will be processed.
All prices are in Euro and include VAT. The price that applies is the price indicated on the day you place your order. Shipping and payment charges are always shown before you confirm your purchase. Customers under the age of 18 must have the written consent of a legal guardian in order to place an order.
CARD PAYMENTS. We accept Visa and MasterCard. We do not charge an extra fee for card payments, regardless of the amount.
All pages on which you as a customer provide personal information while placing your order are secure pages (encrypted transmission). Card payments are transmitted over a secure link with a SSL Certificate.
You know that you are visiting a secure site if the address line in your browser begins with https://
We collaborate with Svea Ekonomi AB (www.svea.com) for refunding card payments. Svea Ekonomi AB is a financial market firm authorised by the Swedish Financial Supervisory Authority (Svenska Finansinspektionen). Payment card details are encrypted for transmission.
Note that Grand Shoes does not store payment card numbers.
We always aim to send the parcel as soon as possible. Delivery times can vary depending on the postal service and your location in Europe. We send all orders with UPS. All Europe: 3-6 working days
For deliveries to Sweden, please place your order at Grandshoes.se
For deliveries to Denmark, please place your order at Grandshoes.dk
For deliveries to Finland, please place your order at Grandshoes.fi
How much will I have to pay for shipping?
Shipping to EU countries charges amount to:
• €12 Flate rate shipping cost.
• FREE STANDARD SHIPPING WITHIN EU ON ALL ORDERS OVER €250 (Two Hundred Fifty Euros).
Unfortunatly we do NOT ship outside the EU at this time.
If goods are lost or if you discover upon receipt that the parcel has been damaged in transport, notify us immediately.
Grand Shoes reserves the right to transfer ownership of parcels not claimed from your local dispatch within 14 days after delivery to the shipping company in the country in question.
EXTENDED RIGHT OF WITHDRAWL.
We feel that you should have time to decide what you think about your new shoes. Remember though, you may only try on the shoes indoors in order to retain your right of withdrawal (see below). You can withdraw your purchase within 30 days from date of delivery, with no due cause required. The product must be returned in unused condition and in the original package (complete with original packaging, labels, etc). The seal on returned shoes must be unbroken. Grand Shoes retains the right to refuse a return if the shoes have been used outdoors, absorbed an odour or been handled carelessly. Returns will be refused if the shoes are returned without the outer packaging (this means that you must pack the shoe box the way it was when you received it. Save the outer box we used to ship the shoes). For further information about returns, contact us at email@example.com. The purchase amount will be refunded within 10 days from us receiving returned items. Charges for return shipping will not be refunded. Customers are liable for return shipping charges. Returns sent COD will not be accepted.
Complaints If an item is faulty, defect or improperly processed, please contact us immediately at firstname.lastname@example.org and we will help you. The items are to be returned, together with a description of the fault/defect, carefully packed and in the original packaging. If the item is damaged or lost when you return it, you are liable for costs. When we receive the item and approve the complaint, we will take one of the following measures:
• Repair the item (if possible)
• Send an identical item in perfect condition
• Refund your money Return shipping charges will be refunded retroactively when the complaint has been approved.
Grand Shoes will cover all shipping charges for replacement deliveries.
In accordance with European legislation regarding personal information, we must ask your consent to process information about you. All personal information that you give us or that we obtain will be handled by Grand Shoes in their capacity as personal data liable. Personal information that you submit may be used to guarantee deliveries to you, and to send you campaign offers and information about our collection. Only Grand Shoes has access to the information you provide. You have the right to access information registered about you. You always have the right to request that Grand Shoes delete or correct information about you. By approving Grand Shoes’ terms of sale you consent to the above. NOTE! Grand Shoes does not store your payment card details.
Grand Shoes is exonerated from liability to fulfil obligations as laid down in the agreement if said failure is due to mitigating circumstances as stated below and the circumstances obstruct, prevent or delay completion of said obligation. Mitigating circumstances include action or lack of action by government agencies, new or amended legislation, labour market conflicts, blockades, strikes, fire or flood, sabotage or large-scale accidents. Force majeure also includes decisions taken by government authorities that negatively affect the market and products such as restrictions, warnings, sales embargos, etc.
Grand Shoes is not liable for typing errors and changes in technical data that are beyond their control. More information about your consumer rights and obligations are available at AEVPC/EMOTA (Association Européenne de Vente Par Correspondance/European E-commerce and Mail Order Trade Association). See also: www.emota.eu/
If you have any queries regarding our terms of sale, please contact us email@example.com or call +46 85016 4752
Grand Shoes Europes company registration no. SE556718557301